Refund Policies

Order Cancellation:

If a buyer makes a payment and the order is in the "Placed" stage, and the seller has not started the order, the buyer can cancel the order. In this case, the refund will be initiated immediately to the original payment method used by the buyer.

No ‘Buyer Cancellation’ After Seller Acceptance:

Once a seller accepts the order, and it is in the "In Progress" stage, buyers cannot cancel the order. Exception: If the seller decides to cancel the order, the buyer will receive an automatic refund to the original payment method.

Unpaid Orders:

Unpaid orders do not qualify for refunds since no payment has been made.

Service Fees and Refund Exceptions:

Service fees provided by the Client to the Service Provider or Neardeals are final and non-refundable.

Exceptions for refunds may be considered by the support management team in the following cases:

• Client fully paid for a certain job but the job was canceled due to other issues.
• Job has been served, and the customer cleared the bill, but a dispute arises within the warranty period.
• Client paid in advance, but the job was served at a lower cost.

In case of a refund, a Neardeals promo code will be provided to the customer for availing services.

Cancellation Policy for Service:

If a customer cancels any service less than two hours before the scheduled time, a cancellation charge will be applicable.

Reschedule Policy:

A service can't be rescheduled less than two hours before the scheduled time.A minimum service charge will be added to the original service charge if rescheduled less than 2 hours before the service schedule.

Buyer Requests Refund, Seller Declines:

In case a buyer requests a refund, and the seller declines, the buyer has the option to report the issue to Neardeals support team. Our support team will review the case and mediate between the buyer and seller to reach a fair resolution.

Return Process:

Seller Responsibilities:

Sellers should clearly identify items that are non-returnable in their refund policy.

Common examples of non-returnable items include personalized or custom-made products, perishable goods, and digital downloads.

In the case of defective or damaged items, sellers may be responsible for providing replacements, exchanges, or repairs, in addition to or instead of refunds, depending on the customer's preference and the seller's policy.

Refund Methods:

[Specify the available refund methods.]

Fees and Charges:

[Explain return shipping costs, restocking fees, and under what circumstances they apply.]

Dispute Resolution and Coverage:

Neardeals aims to settle any dispute within a specified duration from raising the complaint. Neardeals plays the role of a marketplace to resolve dispute issues between service users and service providers. If stakeholders fail to respond to Neardeals's proposal or communication regarding dispute settlement within the specified duration, Neardeals has the right to resolve the dispute if it sees fit.

Under certain circumstances, Neardeals can choose to compensate the platform users for poor service delivery by service providers.

The extent of this compensation is limited to 10% of the order value or a specific amount, whichever is lower.

This compensation will be provided in the form of a free future service coupon against the dispute case.

The decision will be taken by the support management team after a proper investigation of the dispute.